Delivery & Returns

Our delivery costs are dependent on total order weight.  Product weights are approximately calculated.

Mainland UK Delivery starts from £4.99 for up to 1kg. Your delivery costs will be calculated at checkout.

We will also deliver to Northern Ireland, The Highlands and Islands of Scotland, Channel Islands, Isle of Wight, Isle of Man and Isles of Scilly but there will be a surcharge.  Your delivery costs will be calculated at checkout.

Local delivery is available up to 10 miles from Trevenson Moor Ltd, Trevenson Moor Garden Centre, Cross Roads, Tehidy, Camborne, TR14 0EP, and starts from £4.99.

 

Dispatch

We aim to dispatch online orders within 3 working days.  If you require a quicker dispatch, please get in touch with us or add it on your order note in your basket.

* Due to the COVID-19 outbreak please allow up to 7 days for delivery due to high demand and low staff levels. 

 

Shop Returns

Our policy lasts 14 days where you can exchange or receive a credit note for returns. Unfortunately we can not accept returns after 14 days has passed.  This does not affect your statutory rights where faulty items are concerned.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items

Several types of goods are exempt from being returned. Perishable goods such as food, plants, trees, flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Living products

In addition to the above statement, living products such as plants are more complex than dry goods as they are affected by the conditions they are subjected to after purchase.  We do our upmost to ensure good quality plants reach you and endeavor to provide the best plant care advice. In the unlikely event that a plant fails we are unable to refund or exchange if we deem the failure to be due to environmental factors or natural decline.  At the time of purchase the sole responsibility for living products are given to the purchaser.

 

Online Returns

Unlike shop returns, we will accept returns from our online store if they are received not as expected, e.g. wrong size or colour.

We will accept returns if you have notified us within 14 days of receiving your goods that you want to cancel. You will then have another 14 days to return the goods.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you refund is approved it will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at trevensonmoor@gmail.com

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at trevensonmoor@gmail.com and send your item to: Trevenson Moor Ltd, Trevenson Moor Garden Centre, Cross Roads, Tehidy, Camborne, TR14 0EP, United Kingdom.

 

Delivery

To return your product, you should mail your product to: Trevenson Moor Ltd, Trevenson Moor Garden Centre, Cross Roads, Tehidy, Camborne, TR14 0EP, United Kingdom.

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over £75, you should consider using a trackable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.