Our delivery costs are dependent on total order weight. Product weights are approximately calculated.
Mainland UK Delivery starts from £6.00 for up to 3kg. Your delivery costs will be calculated at checkout.
We will also deliver to Northern Ireland, The Highlands and Islands of Scotland, Channel Islands, Isle of Wight, Isle of Man and Isles of Scilly but there will be a surcharge. Your delivery costs will be calculated at checkout.
Local delivery is available up to 20 miles from Trevenson Moor Ltd, Trevenson Moor Garden Centre, Cross Roads, Tehidy, Camborne, TR14 0EP, and starts from £8.00.
We aim to dispatch online orders within 3 working days. If you require a quicker dispatch, please get in touch with us or add it on your order note in your basket.
Our policy lasts 14 days where you can exchange or receive a credit note for returns. Unfortunately we can not accept returns after 14 days has passed. This does not affect your statutory rights where faulty items are concerned.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must be returned with a valid receipt.
Several types of goods are exempt from being returned. Perishable goods such as food, plants, trees, flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Memberships & bolt ons
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
In addition to the above statement, living products such as plants are more complex than dry goods as they are affected by the conditions they are subjected to after purchase. We do our upmost to ensure good quality plants reach you and endeavour to provide the best plant care advice. In the unlikely event that a plant fails we are unable to refund or exchange if we deem the failure to be due to environmental factors or natural decline. At the time of purchase the sole responsibility for living products are given to the purchaser.
Unlike shop returns, we will accept returns from our online store if they are received not as expected, e.g. wrong size or colour.
Where images have been used, colours and textures have been illustrated as closely as possible. Many of our ceramics undergo a hand glazing process, leading to variations in colour and texture. These differences and small imperfections add to the charm and no two pieces are exactly alike. The small imperfections we refer to here are not seen as a fault and therefore would not fall into our returns policy for faulty items. Where intricacies of colours and finishes are of vital importance, we strongly recommend you view the products in store prior to purchase or contact us before purchase where we can provide you with the individual photos of items we intend to fulfil your order with.
We will accept returns if you have notified us within 14 days of receiving your goods that you want to cancel. You will then have another 14 days to return the goods. Please note that return postage will not be covered by Trevenson Moor Ltd. for full details see the 'Delivery' section of this page.
Damages or Faulty Items
In the event you receive an item that is damaged, you have 14 days to contact us from the date of delivery. You will be required to supply photos of the damaged item(s) and the packaging. Depending on the extent of damage, you will be offered a full or partial refund for the damaged item or the option to return the item as outlined in the 'Online Returns' section of this page. Replacement items are subject to availability. Any damage claims reported after the 14 day period cannot be accepted. Faulty items can be returned at any point within the reasonable time period outlined in "The Consumer Rights Act 2015". Please contact us at email@example.com for help with damaged or faulty items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you refund is approved it will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Trevenson Moor Ltd, Trevenson Moor Garden Centre, Cross Roads, Tehidy, Camborne, TR14 0EP, United Kingdom.
To return your product, you should mail your product to: Trevenson Moor Ltd, Trevenson Moor Garden Centre, Cross Roads, Tehidy, Camborne, TR14 0EP, United Kingdom.
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over £75, you should consider using a trackable delivery service or purchasing delivery insurance. We don’t guarantee that we will receive your returned item.