Privacy Policy

Trevenson Moor Ltd. understand that the use and storage of our clients’ personal information is important, and we are dedicated to careful and sensible handing of data. This policy outlines our commitment to the privacy of our clients. For the purposes of EU General Data Protection Regulation 2016/679, Trevenson Moor Ltd. are the data controllers. This means that we are responsible for, and control the processing of, the personal information you provide to us when using our services. Our employees are the data processors and will process data under the direction of the data controller and in accordance with this policy.

Personal information which we collect

We may collect personal information about you when you enquire about or use our services both directly and through third party services.

The personal information collected may include:

  • full name.
  • postal address.
  • email address.
  • telephone number.
  • billing information.

Personal information provided by third parties

In some instances, we will receive information about customers, or potential customers, from third parties. We may store this information, if relevant, to help us provide our services in accordance with your requirements and to ensure that the quality of data we have is up to date and accurate. We may also obtain information about you from social media providers and from third party websites where you have left commentary or feedback about us. This data is also processed and stored in accordance with this policy.

How we use your information

We will collect personal information:

  • to contact you about the products or services we are providing for you
  • to be able to bill you for the products or services provided
  • to deliver the products we are providing for you

Additionally, with your consent:

  • to contact you about new products or services we can provide for you, special offers and upcoming events we feel maybe of interest to you

Sharing your information

Trevenson Moor Ltd. will only share your information with your explicit consent. Information shared will be the minimal amount required in order to deliver the service we are providing you. For example when you purchase a product online for home delivery, you are consenting to us passing your delivery details to a third party delivery service. We will make it clear who we are sharing your data with and for what purposes.

How long we will keep your personal information

Trevenson Moor Ltd. keep your personal data for a period of 5 years to allow for queries to be answered during a period deemed reasonable. After this period, we will remove your data from our system, unless we are required by current or future law to retain your data for a longer period of time or you request to continue contact.

Our approach to information security

Trevenson Moor Ltd. protect your information in the following ways:

  • only authorised personnel can access the information
  • information is handled and stored in a secure manner
  • all information containing personal data is password protected
  • information is only shared with third parties with explicit consent from the client or to allow the service requested to be provided, for example delivery of a purchased product
  • employees have defined roles and have received training on data protection

Your rights

Under the General Data Protection Regulations each person has rights relating to their personal data as discussed below. In order to process any of the requests listed below, we may need to verify your identity for your security.

  • The right to access information we hold about you
    You can request to access any information we hold about you and ask why we have this information, who can access it and where we got it from. This request can be made at any stage and we will respond to your request within 14 days.
  • The right to correct and update the information we hold about you
    If the data we hold about you is out of date, incomplete or incorrect, you can inform us, and we will ensure that it is updated.
  • The right to have your information erased
    If you no longer want us to hold your personal data, you can request that we erase it. Unless there is a legitimate reason, under the General Data Protection Regulations, to keep it, we will erase the data.
  • The right to object to processing of your data
    You have the right to request that Trevenson Moor Ltd. stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.
  • The right to data portability
    You have the right to request that we transfer your data to another controller. We will comply with this request unless there are legitimate reasons why this cannot occur.
  • The right to complain
    You can make a complaint to us by contacting us via trevensonmoor@gmail.com or to the data protection supervisory authority – in the UK, this is the Information Commissioner’s Office, at https://ico.org.uk/.

Consent

When signing the client acceptance form, subscribing via our website or agreeing to the terms and conditions section when making a purchase you are consenting to the processing and storing of your personal data where consent is required. By actively providing us with your consent, you are stating that you have read and understood this policy, and been informed as to:

  • the type of personal information that will be processed
  • the reasons for such processing
  • how it will be used
  • for how long it will be kept
  • who else will have access to it
  • what your rights are as a data subject

Contact details

If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact us.
Data Protection Officer - Kevin Ball
trevensonmoor@gmail.com

Changes to this Privacy Policy

In the instance that we should change this policy, our current clients will be contacted with a revised copy.

A full version of the Trevenson Moor Ltd. General Data Protection Regulation Policy is available on request.