Standard Membership is ideal for newcomers, offering essential benefits like rewards points, exclusive offers, priority workshop booking, and great value to enhance your Trevenson Moor experience.
Premium Membership is designed for avid gardeners and regular shoppers who want to immerse themselves in our horticultural community, with exclusive events, enhanced benefits, and dedicated support.
At Trevenson Moor, we offer two membership tiers to enhance your experience:
Standard Membership
Ideal for newcomers, this 12-month renewable loyalty scheme provides essential benefits, including:
Premium Membership
Designed for avid gardeners and regular shoppers, this tier offers all the benefits of Standard Membership, plus:
Both memberships are designed to provide excellent value, tailored to your interests and shopping habits, ensuring each visit to Trevenson Moor is rewarding.
Our workshops are the perfect way to explore your inner creativity. As a member you get priority booking to each class. As a member you can book a space for yourself, and anyone who you wish to join you for that class.
Add color to your patio with our expert-led basket workshop, offering creative guidance.
Our terrarium workshops give you the tools to bring a whole new world to your home.
Start your festivities with us. Over the Christmas period we host our winter workshops.
We hope you are making the most of your Trevenson's Botanist membership. Below are the most commonly asked questions we recieve. Should you still have a problem that isn't answered below, please reach out using our Contact Us form.
We give you full control over how and when you renew your membership, as there are no auto-renewals. As your 12-month membership nears its expiry, we’ll send you a renewal email within two months of the expiration date.
Once you receive the email, you can renew your membership online or in-store by selecting either Standard or Premium Membership. The renewal will add 12 months of coverage from the current term’s expiry date.
If you wish to renew early and haven’t received your renewal email yet, we recommend visiting us in-store. Upgrading or switching membership tiers online may cancel your current membership period, as the new tier would override it. An in-store upgrade is often the better option in this case.
Our team is here to make the renewal process easy for you. If you have any questions or need assistance, feel free to speak with us in-store.
If you already have an account, simply Login to view your account.
If you need to create an account, follow this link to create one using the same email address as your membership.
If you hold an active Standard Membership, you may upgrade to Premium Membership in-store for the remainder of your current term. The upgrade requires payment of the cost difference for the remaining months of your membership.
Our team are on-hand to help you with any queries you have about making the most of our membership scheme. Visit us in-store where we can help you in-person, or ask any questions via our contact details.
If you've forgotten your password, you can reset it from the Login page, selecting the 'Forgot Password' link.
If you do not have an account, you will need to create one using the same email address as your membership.
We are sorry to hear that you are thinking of leaving the membership scheme. However, we understand that your situation can change - and it may no longer fulfilling your needs.
Our membership scheme does not auto-renew, as such you do not have to worry about performing any actions to cancel your membership after the 12 month membership period. We may occasionally reach out with special offers and discounts as a valued customer. If you no longer wish to receive these emails, please contact us directly to have your email marketing preferences updated.
Once you submit your cancellation request, your membership will be cancelled within 7 days - and you will lose access to your membership benefits. In line with our cancellation policy, any remaining time will not be refunded.
Thank you for being one of our valued members. We look forward to seeing you again in-store soon. Should you wish to reinstate your membership in the future, simply re-purchase it online, or visit us in-store.
Trevenson's Botanist Membership, and all our Products & Services are bound to our Terms and Conditions.